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What is Digital Process Automation (DPA) & Robotic Process Automation (RPA)?

DPA technologies focus on automating digital processes, application design and development, and business workflows to reduce costs, eliminate human errors and enable organizations to bring about digital transformation faster and more effectively.

Investments in beautifully designed web and mobile experiences won’t move the needle unless application development and delivery (AD&D) professionals ensure that the processes on the back-end align to support a true end-to-end customer experience.”
— Forrester

Combining Business Process Optimization (BPM) methodologies and DPA technologies allows organizations to dramatically reduce end-to-end processing time and eliminate silos. 

Most DPA technologies also provide platforms on which to build complex user applications in a matter of days, with little to no coding. 

Advanced platforms will includecase management, AI, Robotics, analytics & work force intelligence.

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Will Robots Replace Humans?

Not really…

While Robotic Process Automation (RPA) is centered around eliminating the need for humans to complete repetitive, unskilled or low-skilled tasks, and DPA is focused on automating processes to improve the customer experience, in the end, they work in tandem to allow organizations to provide better customer experiences and outcomes.RPA bots can fill in the gaps left by DPA, allowing organizations to enjoy higher levels of efficiency and free up human workers for customer-centric work that requires intuition and creative thinking.


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Levio’s Proven Approach for Digital Transformation

Digital transformation needs both RPA & DPA.

While RPA is centered around eliminating the need for humans to complete repetitive, unskilled or low-skilled tasks, and DPA is focused on automating processes to improve the customer experience, in the end, they work in tandem to allow organizations to provide better customer experiences and outcomes.

In contrast to RPA bots, DPA solutions are not designed to fully replace tasks done by human labor. While DPA aims to streamline yet provide a more dynamic automation of customer-journey processes, it still depends largely on humans, such as the customer support representatives, to carry out the work.

RPA bots can fill in the gaps left by DPA, allowing organizations to enjoy higher levels of efficiency and free up human workers for customer-centric work that requires intuition and creative thinking. The existing DPA systems remain in place to ensure the most engaging customer journey experience, and RPA bots perform repetitive, time-consuming work once the need for human intervention is identified by the DPA system. Once a bot completes a task, DPA takes over, pushing follow-up actions and results to the customer or another human employee to complete or review.


Learn more about DPA & RPA. Drop us a line and a Levio representative will contact you.