CLIENT CASE / Digital Transformation
One of Canada’s largest property & casualty (P&C) insurance carrier and financial institutions with more than $50B in assets under management.
Following a massive acquisition, the client needed to transform from a provincial leader into a national contender, while maintaining low operational costs and positioning itself as a high-quality, customer service company through digital channels. Prior to Levio’s involvement, the client was struggling to roll-out and move forward with its digital transformation initiatives.
Levio had to Modernize legacy IT systems through new digital technologies, ensuring current business operations were not disrupted. Approaching the problem from an employee and a customer’s perspective, Levio was able to redesign business processes to ensure mass adoption and user satisfaction. Levio leveraged new digital capabilities to drive efficiencies across all business units to increase cross/up-sell of products, reduce churn rate, optimize rates, reduce claims and generally increase operational efficiency while decreasing/eliminating customer pain points.
Developed and led program and governance structure to manage a $450M, 10-year program portfolio.
Replace legacy systems of record by a next-gen COTS solution from EIS Group.
Implement multiple solutions to address all parts of the transformation such as omni-channel services, BI & analytics, migration to the cloud, etc.
Employed an approach that brought business and IT stakeholders together and unlocked true collaboration and delivered quick wins early-on.
Levio provided the following services:
Strategic Leadership, Business & Digital Transformation
Partner & Client Management
Roadmap, Scoping, Design, Architecture, Requirements
Program & Project Planning, Complete Life-cycle Management
DevOps, QA, Implementation, Deployment
Support & Maintenance
Landing & Training
Flawless change management, Agile execution and migration approach that enabled successive on-time deliveries without disrupting business operations
On occasion, other projects that were being managed by other firms were failing. Levio was requested to conduct rescue missions – effectively and successfully executing each project recovery.
Delivered a new rating solution for a $4B book of business, successfully replacing Excel as the main rating solution for actuaries, and enabling actuaries to push new ratings all the way to production
Implementation of billing, document generation, compensation, CRM rating solution and policy management systems
Successful conversion of 80k commercial policies
Successfully redesigned desktop environment for 500 agencies throughout Canada, including networking, telephony routing and security
On-time, On-scope, On-budget
Won client confidence and additional engagements
FOSTERED CULTURE OF COLLABORATION IN COMPLEX, BUSINESS STRUCTURE