CLIENT CASE / PRODUCT INNOVATION

PROFILE:

One of the largest and leading pension plan administration firms in North America. Over the past 25 years, they have built the most comprehensive software suite to manage defined benefits pension plans.

PROBLEM:

Their aging technological platform drives higher integration costs and has pushed their business out of the mid-market space and forced it to focus exclusively on the largest pension plan administrators, thus ignoring a market comprising approximately 2,900 smaller organizations across the US and Canada. Levio was engaged to design and build the next-generation software suite for smaller organizations which will be sold in a SaaS subscription model. Levio used a human-centric approach to design an innovative product to solve a critical business problem.

APPROACH:

The product was executed in a venture partnership model. Technology and innovation were Levio-led, while the vision was led by the client-partner.

  • Set up a joint governance model to lead a 2-year, $10M+ initial program and drive marketing and sales of the new solution.

  • Modern, future-proof architecture based on a C#/Java micro-services back-end, an Angular 6.0 with Google Material design system front-end and an Azure cloud DevOps deployment.

  • Use the new system to immediately support the client’s outsourcing business

  • All data is encrypted at all times (at rest and in transit).

SERVICES:

Levio provided the following services:

  • Product & Technical Leadership

  • Digital Transformation Advisory

  • Partner & Client Management

  • Roadmap, Scoping, Design, Architecture, Requirements

  • Program & Project Planning, Complete Life-cycle Management

  • Agile Development

  • DevOps, QA, Implementation, Deployment

  • Support & Maintenance

  • Landing & Training

RESULTS:

  • Dashboard and tracking MVP deployed and used for client’s outsourcing business to manage small pension plans

  • Deployment in a hybrid on-prem/cloud model where the data layer and associated processing components reside on internal servers and all core application components live in the cloud for client’s largest outsourced customers. All routing and networking necessary to make this possible is also executed by Levio experts.

  • The Product’s modern UI is being ported over to the legacy enterprise version to enhance user-experience for large enterprise customers.

ACHIEVEMENTS:

  • VENTURE-LED, CO-INVESTMENT PRODUCT WAS A SUCCESS

  • HIT EVERY milestone ON ROADMAP

  • On-time, On-scope, On-budget

  • COLLABORATION BETWEEN CLIENT AND PARTNER TEAMS SEAMLESS

  • FOR A TRADITIONAL BUSINESS MODEL, NEW CULTURE OF INNOVATION WAS FORMED

  • Won client confidence and additional engagements